Knowledge that moves you forward.
Clear thinking on websites, software and AI. For decisions that make a difference in everyday work.
Five layers of an AI agent: from a prompt to a working system
Context, Loop, Jev, Harness and Evals: how information, action loops, routing, execution environments and evaluation turn a language model into an AI agent.
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Opus 5.5, GPT-6 Sol and Luna: when a pricier model earns its keep
Opus 5.5 leads the benchmark; Luna charges far less per token. Compare the scores, API prices and integration traps before switching models.
When does your business need a customer portal on its website?
Use recurring customer requests to choose between a form, an existing service and a custom portal. Estimate the workload and define a useful first version.
Jev from TypeSafe: what a decision-making AI model offers businesses
Jev returns structured decisions and probabilities. Explore customer support applications, limitations, pricing and a practical plan for testing it before deployment.
How much does an AI assistant cost a small business? Realistic figures for 2026
Setup, hosting and token costs explained separately: transparent planning budgets and a reproducible calculation for 500 to 10,000 requests.
Automating service enquiries: Inside our AI Platform
How our AI Platform finds knowledge and keeps people in control. A before-and-after workflow and an openly explained model of potential time savings.
Automation without AI: When rules are enough and when they are not
When fixed rules fit better than a language model: practical examples, a decision table and a calculation of the actual work involved.
AI chatbots on your website and GDPR: What is allowed, and what is not?
A GDPR checklist for website chatbots: lawful basis, processing agreements, EU and US processing, cookies, deletion and AI disclosure explained.
Hallucinations in customer service: Six practical safeguards
Six safeguards against incorrect AI answers: supporting sources, verified data, clear limits, human handover and realistic tests.
EU AI Act for small businesses: Which obligations apply since August 2026?
The AI Act for small businesses: current 2026 deadlines, AI notices, provider and deployer roles, and a practical plan for website chatbots.